Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping to customers worldwide. We understand that pet lovers are everywhere, and we want to ensure that our innovative pet products are accessible to everyone, no matter where they are located.
How long does international shipping take?
The shipping time for international orders may vary depending on the destination. Typically, it takes between 10-15 days for your order to be shipped from our warehouse to your location. However, please note that actual shipping times may vary due to factors such as customs clearance and local postal services.
Do I have to pay customs duties and taxes for international orders?
Yes, customs duties and taxes may apply to international orders, and they are the responsibility of the recipient. These charges are imposed by the customs authorities of the destination country and are not included in the price of the products or the shipping fees. We recommend checking with your local customs office for more information on the specific duties and taxes that may apply to your order.
How can I track my international order?
Once your international order is shipped, you will receive a confirmation email containing a tracking number. You can easily track your package by visiting our tracking page on our website. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases. If you have any concerns about the status of your shipment, please contact our customer support team at support@everhappypaws.com.
What should I do if my international order is lost or damaged during shipping?
In the rare event that your international order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will assist you in resolving the issue and ensuring that you receive a satisfactory solution. Please reach out to our customer support team at support@everhappypaws.com with your order details and a description of the problem.
If you have any other questions or concerns regarding international shipping or any other aspect of our products or services, please don't hesitate to contact us. We are here to provide you with the best possible shopping experience and ensure that your beloved pets receive the innovative and convenient solutions they deserve.