How do I initiate a return or exchange?

Returning or exchanging a product is a simple and straightforward process at Ever Happy Paws. We understand that sometimes, things may not work out as expected, and we are here to assist you. To initiate a return or exchange, please follow the steps below:

Returns

If you wish to return an item, please keep in mind that we have a 30-day return policy. This means that you have 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

To start a return, please contact our customer service team at info@everhappypaws.com. They will guide you through the process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our customer service team. Items returned without prior authorization will not be accepted.

Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend initiating a return and making a separate purchase for the desired item. This is the fastest way to ensure that you receive the item you want. Follow the steps outlined in the "Returns" section above to initiate a return. Once your return is accepted, you can proceed with placing a new order for the item you wish to exchange.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned in the "Returns" section apply to these returns. Please contact our customer service team at info@everhappypaws.com to initiate a return within the cooling off period.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer service team at info@everhappypaws.com.

We strive to provide the best customer experience possible, and we are committed to resolving any issues or concerns you may have. If you have any questions or need further assistance with returns or exchanges, please do not hesitate to reach out to our customer service team at info@everhappypaws.com. We are here to help!