Frequently Asked Questions
Ordering Process
How do I place an order?
Placing an order with Ever Happy Paws is a simple and straightforward process. Follow the steps below to ensure a smooth and hassle-free experience.
Step 1: Browse our Collections
Start by exploring our extensive collections of high-quality pet products for both cats and dogs. We offer a wide range of items designed to enhance the safety, comfort, and happiness of your furry friends.
Step 2: Select Your Products
Once you've found the products you need, click on the item to view detailed information, including specifications, features, and pricing. Take your time to review the product descriptions and choose the options that best suit your requirements.
Step 3: Add to Cart
After selecting your desired products, click the "Add to Cart" button. This will add the items to your virtual shopping cart, allowing you to review your selection before proceeding to checkout.
Step 4: Review Your Cart
Before finalizing your order, take a moment to review the items in your cart. Ensure that the quantities, sizes, and colors are correct. You can also make any necessary adjustments at this stage.
Step 5: Proceed to Checkout
Once you are satisfied with your cart, click on the "Checkout" button to proceed to the checkout page. Here, you will need to provide your shipping and billing information.
Step 6: Review and Confirm
On the checkout page, carefully review your order summary, including the total cost, shipping method, and delivery address. Double-check that all the information is accurate before proceeding.
Step 7: Place Your Order
After confirming your order details, click on the "Place Order" button to finalize your purchase. You will receive an order confirmation email with the details of your purchase.
Step 8: Track Your Order
Once your order has been placed, you can track its progress by logging into your Ever Happy Paws account. We will also provide regular updates on the status of your shipment.
If you have any questions or need assistance with placing your order, our friendly customer support team is always ready to help. Simply reach out to us at support@everhappypaws.com, and we will be happy to assist you.
Can I modify or cancel my order after placing it?
At Ever Happy Paws, we understand that sometimes plans change or mistakes happen. We want to make sure you have the best shopping experience possible, so we are here to help you with any modifications or cancellations you may need for your order.
If you would like to modify your order, such as changing the size, color, or quantity of an item, please contact us as soon as possible at info@everhappypaws.com. We will do our best to accommodate your request before your order is shipped. However, please note that once your order has been processed and shipped, we may not be able to make any changes.
If you need to cancel your order, please reach out to us immediately. We will check the status of your order and do our best to stop it from being shipped. However, please keep in mind that if your order has already been processed and shipped, we may not be able to cancel it. In such cases, you can still take advantage of our hassle-free return policy once you receive your order.
It's important to note that if you cancel your order after it has been shipped, you may be responsible for the return shipping costs. We recommend contacting us as soon as possible to avoid any additional charges.
We strive to provide excellent customer service, so if you have any questions or concerns about modifying or canceling your order, please don't hesitate to reach out to us. Our friendly and knowledgeable team is here to assist you and ensure your satisfaction.
Thank you for choosing Ever Happy Paws for your pet product needs. We appreciate your business and look forward to serving you!
What payment methods do you accept?
At Ever Happy Paws, we strive to make your shopping experience as convenient as possible. That's why we offer a variety of secure and reliable payment methods to choose from. Whether you prefer traditional options or the latest digital solutions, we've got you covered.
Here are the payment methods we accept:
1. Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. When making a purchase, simply enter your card details during checkout, and rest assured that your payment will be processed securely.
2. PayPal: For added convenience and security, we also accept PayPal. If you have a PayPal account, you can choose this option at checkout and complete your payment with just a few clicks. PayPal allows you to link your bank account, credit card, or debit card to make seamless transactions.
3. Apple Pay: If you're an Apple user, you can take advantage of Apple Pay. This contactless payment method allows you to make purchases using your iPhone, iPad, or Apple Watch. Simply select Apple Pay at checkout, authenticate with Touch ID or Face ID, and confirm your payment.
4. Google Pay: Android users can enjoy the convenience of Google Pay. With this digital wallet, you can securely store your credit or debit card information on your Android device. When it's time to pay, simply select Google Pay and authenticate with your device's security features.
Rest assured that all our payment methods are secure and encrypted to protect your personal and financial information. We prioritize your privacy and work with trusted payment providers to ensure a safe and seamless checkout process.
If you have any questions or need further assistance regarding payment methods, please don't hesitate to contact our customer support team at info@everhappypaws.com. We're here to help!
Shipping & Delivery
How can I track my order?
Tracking your order is a simple and convenient way to stay updated on the status of your purchase. At Ever Happy Paws, we understand the importance of knowing when your pet products will arrive, so we provide a seamless tracking process for our customers. Here's how you can easily track your order:
1. Check your email: Once your order has been shipped, we will send you an email with your tracking information. This email will include a tracking number and a link to the carrier's website.
2. Visit the carrier's website: Click on the tracking link provided in the email or copy and paste the tracking number into the tracking bar on our website. This will take you to the tracking page where you can view the real-time status of your package.
3. Track your package: On the carrier's website, you will be able to see the current location of your package, estimated delivery date, and any updates along the way. You can also opt-in for notifications to receive updates via email or text message.
4. Contact our customer support: If you have any questions or concerns about your order, our friendly customer support team is here to assist you. You can reach us at info@everhappypaws.com. Please provide your order number and tracking information for faster assistance.
5. Estimated delivery time: The estimated delivery time for your order will depend on the shipping method selected at checkout. Standard shipping typically takes 7-15 days to arrive, while expedited shipping may arrive sooner. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the carrier's operations.
Tracking your order allows you to stay informed and plan accordingly for the arrival of your pet products. We strive to provide accurate and up-to-date tracking information to ensure a smooth shopping experience for our valued customers.
If you have any further questions about tracking your order or any other inquiries, please don't hesitate to contact us. We are here to help!
How long does shipping take?
When it comes to shipping your order, we understand that you're eager to receive your purchase as soon as possible. At Ever Happy Paws, we strive to ensure a smooth and efficient shipping process. Here's what you need to know about our shipping time:
Processing Time: Once we receive your payment, our dedicated team immediately begins processing your order. This includes verifying your order, tailoring the items, conducting a quality check, and carefully packaging them. This process typically takes between 1 to 4 days.
Shipping Time: The shipping time refers to the duration it takes for your items to be shipped from our warehouse to your designated destination. While we aim to provide accurate estimates, please note that actual shipping times may vary depending on factors such as customs clearance and the shipping carrier's efficiency. On average, our customers receive their orders within 10 to 15 days.
Tracking Your Order: As soon as your order is shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to easily monitor the progress of your shipment directly on our website. Simply visit our tracking page and enter your tracking number. While most of our shipping partners offer tracking services, please be aware that it may not be available in all cases.
International Shipping: We are pleased to offer international shipping to customers around the world. However, please be aware that customs duties and taxes may apply to your order. These additional charges are the responsibility of the recipient and may vary depending on your country's import regulations.
Lost or Damaged Items: In the unlikely event that your items are lost or damaged during transit, please contact our customer support team within 7 days of receiving your order. We will be happy to assist you and resolve any issues promptly.
If you have any further questions or concerns about our shipping process, please don't hesitate to reach out to our customer support team at support@everhappypaws.com. We are here to ensure your shopping experience with us is enjoyable and hassle-free.
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping to customers worldwide. We understand that pet lovers are everywhere, and we want to ensure that our innovative pet products are accessible to everyone, no matter where they are located.
How long does international shipping take?
The shipping time for international orders may vary depending on the destination. Typically, it takes between 10-15 days for your order to be shipped from our warehouse to your location. However, please note that actual shipping times may vary due to factors such as customs clearance and local postal services.
Do I have to pay customs duties and taxes for international orders?
Yes, customs duties and taxes may apply to international orders, and they are the responsibility of the recipient. These charges are imposed by the customs authorities of the destination country and are not included in the price of the products or the shipping fees. We recommend checking with your local customs office for more information on the specific duties and taxes that may apply to your order.
How can I track my international order?
Once your international order is shipped, you will receive a confirmation email containing a tracking number. You can easily track your package by visiting our tracking page on our website. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases. If you have any concerns about the status of your shipment, please contact our customer support team at support@everhappypaws.com.
What should I do if my international order is lost or damaged during shipping?
In the rare event that your international order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will assist you in resolving the issue and ensuring that you receive a satisfactory solution. Please reach out to our customer support team at support@everhappypaws.com with your order details and a description of the problem.
If you have any other questions or concerns regarding international shipping or any other aspect of our products or services, please don't hesitate to contact us. We are here to provide you with the best possible shopping experience and ensure that your beloved pets receive the innovative and convenient solutions they deserve.
Returns & Exchanges
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What is your return policy?
At Ever Happy Paws, we believe in providing the best possible experience for our customers. That's why we have a comprehensive return policy in place to ensure your satisfaction with every purchase. Please take a moment to familiarize yourself with our return policy guidelines.
30-Day Return Window
We offer a generous 30-day return window, starting from the day you receive your item. This gives you ample time to thoroughly inspect your purchase and decide if it meets your expectations.
Eligibility for Returns
In order to be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- The item must be unworn or unused.
- The item must have all original tags and packaging intact.
- You must provide the receipt or proof of purchase.
If your item meets these requirements, you can proceed with the return process.
Initiating a Return
To initiate a return, please contact our customer service team at info@everhappypaws.com. They will guide you through the process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our customer service team.
It is important to note that returns sent without prior authorization will not be accepted.
Damages and Issues
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.
Exceptions to Returns
While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons:
- Perishable goods, such as food, flowers, or plants.
- Custom products, including special orders or personalized items.
- Personal care goods, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about the eligibility of your item for return, please reach out to our customer service team for clarification.
Exchanges
If you wish to exchange an item, the fastest way to ensure you get the desired product is to initiate a return for the original item and make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned earlier apply to these returns.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer service team at info@everhappypaws.com for further assistance.
We hope this information clarifies our return policy. If you have any further questions or concerns, please do not hesitate to reach out to our dedicated customer service team. We are here to ensure your satisfaction with every purchase from Ever Happy Paws.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How do I initiate a return or exchange?
Returning or exchanging a product is a simple and straightforward process at Ever Happy Paws. We understand that sometimes, things may not work out as expected, and we are here to assist you. To initiate a return or exchange, please follow the steps below:
Returns
If you wish to return an item, please keep in mind that we have a 30-day return policy. This means that you have 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must meet the following criteria:
- The item must be in the same condition as when you received it.
- The item must be unworn or unused.
- The item must have all original tags attached.
- The item must be in its original packaging.
- You must provide the receipt or proof of purchase.
To start a return, please contact our customer service team at info@everhappypaws.com. They will guide you through the process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our customer service team. Items returned without prior authorization will not be accepted.
Exchanges
If you would like to exchange an item for a different size, color, or style, we recommend initiating a return and making a separate purchase for the desired item. This is the fastest way to ensure that you receive the item you want. Follow the steps outlined in the "Returns" section above to initiate a return. Once your return is accepted, you can proceed with placing a new order for the item you wish to exchange.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned in the "Returns" section apply to these returns. Please contact our customer service team at info@everhappypaws.com to initiate a return within the cooling off period.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer service team at info@everhappypaws.com.
We strive to provide the best customer experience possible, and we are committed to resolving any issues or concerns you may have. If you have any questions or need further assistance with returns or exchanges, please do not hesitate to reach out to our customer service team at info@everhappypaws.com. We are here to help!
Customer Support
How can I contact your customer support?
Trade name: Ever Happy Paws
If you have any questions or concerns, please don't hesitate to reach out to our dedicated support team.
What are your customer support hours?
At Ever Happy Paws, we understand that pet owners may have questions or concerns at any time. That's why we strive to provide excellent customer support to assist you with your needs. Our dedicated team is available to help you during the following hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
During these hours, you can reach out to us via email at info@everhappypaws.com. We aim to respond to all inquiries within 24 hours, although response times may vary depending on the volume of requests we receive.
If you have any questions or need assistance outside of our customer support hours, we encourage you to visit our Frequently Asked Questions (FAQ) page on our website. Here, you may find answers to common inquiries that can help address your concerns.
We value your satisfaction and want to ensure that you have a positive experience with Ever Happy Paws. Our customer support team is here to assist you with any questions, product inquiries, or concerns you may have. We strive to provide timely and helpful responses to ensure that you and your furry friend are happy and well taken care of.
Thank you for choosing Ever Happy Paws!
Do you have a live chat option?
At Ever Happy Paws, we understand the importance of providing exceptional customer service. That's why we are thrilled to offer a live chat option to assist you with any questions or concerns you may have.
Our live chat feature allows you to connect with a knowledgeable and friendly customer support representative in real-time. Whether you need help choosing the right product for your pet or have inquiries about our refund policy, our team is here to assist you every step of the way.
Here's how our live chat works:
- Look for the chat icon located at the bottom right corner of our website. It's a small speech bubble icon that says "Chat with us."
- Click on the chat icon to open the live chat window.
- Enter your name and email address to start the chat.
- Type your message or question in the chat box and hit "Enter" to send.
- One of our customer support representatives will join the chat and assist you promptly.
Our live chat is available during our business hours, Monday to Friday from 9:00 AM to 5:00 PM EST. If you reach out to us outside of these hours, don't worry! Simply leave us a message in the chat window, and we will get back to you as soon as we're back online.
We believe that providing excellent customer support is essential to ensuring your satisfaction with our products and services. Our live chat option is just one of the ways we strive to make your shopping experience with Ever Happy Paws as enjoyable and convenient as possible.
If you prefer to contact us through other means, you can always reach out to us via email at info@everhappypaws.com. We aim to respond to all inquiries within 24 hours.
Thank you for choosing Ever Happy Paws. We look forward to assisting you through our live chat and providing you and your furry friend with the best possible experience!
Security
What measures do you take to secure customer information?
At Ever Happy Paws, we understand the importance of protecting your personal information. We have implemented robust measures to ensure the security and confidentiality of your data. Our commitment to safeguarding your information is a top priority, and we follow industry best practices to maintain the highest level of security.
Secure Data Transmission: We utilize advanced encryption protocols to secure the transmission of your data. This ensures that any information you provide to us, such as your name, address, and payment details, is protected from unauthorized access during transmission.
Secure Payment Processing: When you make a purchase on our website, we partner with trusted payment gateways that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements. This means that your payment information is processed securely, and we do not store your credit card details on our servers.
Secure Website: Our website is equipped with industry-standard security measures to protect against unauthorized access, data breaches, and other cyber threats. We regularly update our security software and conduct vulnerability assessments to ensure the integrity of our website.
Strict Access Controls: We limit access to customer information to authorized personnel only. Our employees undergo rigorous training on data protection and are bound by strict confidentiality agreements. We regularly review and update our access controls to prevent unauthorized access to customer data.
Regular Security Audits: We conduct regular security audits to identify and address any vulnerabilities in our systems. These audits are performed by independent third-party experts who specialize in cybersecurity. By proactively assessing our security measures, we can continuously improve our defenses against potential threats.
Privacy Policy: Our privacy policy outlines how we collect, use, and protect your personal information. We are transparent about our data practices and ensure compliance with applicable privacy laws. You can review our privacy policy on our website to understand how we handle your information.
Customer Support: If you have any concerns or questions regarding the security of your customer information, our dedicated customer support team is here to assist you. You can reach out to us at any time, and we will promptly address your inquiries.
Rest assured that we are committed to maintaining the highest standards of security to protect your customer information. Your trust in us is of utmost importance, and we will continue to invest in the latest security technologies and practices to ensure the confidentiality and integrity of your data.