What is your return policy?

At Ever Happy Paws, we believe in providing the best possible experience for our customers. That's why we have a comprehensive return policy in place to ensure your satisfaction with every purchase. Please take a moment to familiarize yourself with our return policy guidelines.

30-Day Return Window

We offer a generous 30-day return window, starting from the day you receive your item. This gives you ample time to thoroughly inspect your purchase and decide if it meets your expectations.

Eligibility for Returns

In order to be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags and packaging intact.
  • You must provide the receipt or proof of purchase.

If your item meets these requirements, you can proceed with the return process.

Initiating a Return

To initiate a return, please contact our customer service team at info@everhappypaws.com. They will guide you through the process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our customer service team.

It is important to note that returns sent without prior authorization will not be accepted.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions to Returns

While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons:

  • Perishable goods, such as food, flowers, or plants.
  • Custom products, including special orders or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about the eligibility of your item for return, please reach out to our customer service team for clarification.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get the desired product is to initiate a return for the original item and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned earlier apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer service team at info@everhappypaws.com for further assistance.

We hope this information clarifies our return policy. If you have any further questions or concerns, please do not hesitate to reach out to our dedicated customer service team. We are here to ensure your satisfaction with every purchase from Ever Happy Paws.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.